CANCELLATION POLICY
At Aurelia Aesthetics, we understand that plans can change. Our cancellation policy helps us manage appointments fairly and ensures we can offer cancelled appointments to other clients.
CANCELLATIONS & RESCHEDULING
We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments cancelled or rescheduled with less than 24 hours' notice may incur a $50 cancellation fee.
Where a deposit has been paid, the deposit may be retained or applied towards the cancellation fee, subject to the circumstances.
NO SHOWS
If you do not attend your appointment and have not contacted us, the appointment will be considered a no-show.
A cancellation or no-show fee of $50 may apply.
Repeated no-shows may require payment of a deposit or prepayment before future appointments can be confirmed.
LATE ARRIVALS
If you arrive late, we will do our best to accommodate your appointment. However, depending on the amount of time remaining and the nature of your treatment, your appointment may need to be shortened, modified or rescheduled.
Where an appointment cannot proceed because of a late arrival, our cancellation policy may apply.
DEPOSITS
Certain appointments or treatments may require a deposit to secure the booking.
Where applicable, the deposit amount and cancellation conditions will be communicated to you before or at the time of booking.
Deposits may be non-refundable where an appointment is cancelled or rescheduled with less than the required notice, subject to applicable Australian Consumer Law.