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PRIVACY POLICY

A legal disclaimer

Aurelia Aesthetics respects your privacy and is committed to protecting the personal and health information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Information we collect

Depending on how you interact with Aurelia Aesthetics, we may collect:

  • your name and contact details;

  • date of birth and other identification details;

  • appointment and booking information;

  • medical history, medications, allergies and relevant health information;

  • treatment and consultation records;

  • clinical photographs and images;

  • payment and billing information;

  • information you provide through our website, forms or enquiries; and

  • technical information such as IP address, browser type, device information and website usage data.

Health information is sensitive information under Australian privacy law and is handled with additional care.

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How we collect your information

We generally collect information directly from you when you:

  • make an appointment or enquiry;

  • complete a consultation or medical history form;

  • attend the Clinic;

  • receive treatment;

  • communicate with us by phone, email, SMS or social media;

  • make a purchase; or

  • use our website.

Where reasonably necessary and permitted by law, we may also collect information from other healthcare providers or persons you have authorised to provide information on your behalf.

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How we use your information

We use your information for purposes including:

  • providing safe and appropriate cosmetic and health services;

  • assessing your suitability for treatment;

  • maintaining clinical and treatment records;

  • managing appointments and communicating with you;

  • processing payments;

  • providing follow-up care;

  • responding to enquiries and complaints;

  • improving our services and systems;

  • complying with legal, regulatory and professional obligations; and

  • sending marketing communications where permitted by law and, where required, with your consent.

We will not use your health information for direct marketing unless permitted by law and, where required, you have given your consent. You may opt out of marketing communications at any time.

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Clinical photographs

Clinical photographs may be taken for treatment planning, assessment, record keeping and monitoring your results.

Where photographs are used for advertising, social media, our website, educational material or other promotional purposes, Aurelia Aesthetics will obtain appropriate consent where required.

You may withdraw consent for future promotional use by contacting us.

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Disclosure of information

We may disclose your information where reasonably necessary to provide our services or where permitted or required by law.

This may include disclosure to:

  • healthcare professionals involved in your care;

  • pathology, imaging or other healthcare providers;

  • booking and practice management providers;

  • payment processors;

  • IT, cloud storage and software providers;

  • professional advisers and insurers;

  • government agencies or regulators where required by law; and

  • other parties where you have provided consent or disclosure is otherwise permitted by law.

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Overseas service providers

Some of the third-party providers we use may store or process information outside Australia. These providers may include booking, software, cloud storage, website, communications, analytics or payment providers. The countries in which information may be stored or accessed will depend on the providers used by Aurelia Aesthetics. Where required by the Privacy Act, we will take reasonable steps in relation to overseas disclosures.

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Website, cookies and analytics

Our website may use cookies, analytics tools and similar technologies to improve website functionality, understand how visitors use our website and support our marketing activities. These services may include Google Analytics / Meta Pixel.

You can manage or disable cookies through your browser settings, although this may affect some website functionality.

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Protecting your information

Aurelia Aesthetics takes reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification or disclosure.

We use appropriate administrative, technical and physical safeguards having regard to the nature of the information we hold.

Where a privacy breach occurs that is subject to the Notifiable Data Breaches scheme, we will comply with our obligations under the Privacy Act.

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Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, please contact us using the details below.

There may be circumstances in which we are permitted or required by law to refuse access or correction. If this occurs, we will explain the reasons where required.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, privacy practices or applicable laws.

The current version will be available on the Aurelia Aesthetics website.

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